Customer Operations Manager
To qualify for a Customer Operations Manager your resume and supporting documentation must support:
Specialized
Experience:
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Directing the integration, development, implementation and oversight of all customer relationship management activities. Executing resolutions to un-precedented logistical challenges. Evaluating Key Performance Indicators (KPIs) and other performance metrics relative to customer service goals. Coordinating demand plans and customer requirements. Improving and strengthening relationships with customer segments, components and sites. Providing comprehensive management support to maintain and improve customer relationships, and product markets. Providing integrated logistics functions vital to the coordination of demand planning, order fulfillment and customer services activities. Providing corporate-level marketing, business analysis and demand planning. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
Specialized
Experience:
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Directing the integration, development, implementation and oversight of all customer relationship management activities. Executing resolutions to un-precedented logistical challenges. Evaluating Key Performance Indicators (KPIs) and other performance metrics relative to customer service goals. Coordinating demand plans and customer requirements. Improving and strengthening relationships with customer segments, components and sites. Providing comprehensive management support to maintain and improve customer relationships, and product markets. Providing integrated logistics functions vital to the coordination of demand planning, order fulfillment and customer services activities. Providing corporate-level marketing, business analysis and demand planning. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$131,185 to $170,545 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
