SUPERVISORY MEDICAL SUPPORT AS
Duties to include:
Responsible for all administrative aspects to include evaluation, planning, implementation and direction of the VA Community Care Program as directed by the Service Chief and Assistant Chief. Provides guidance to the facility staff regarding the VA Community Care Program pertaining to consultation processing, care delivery and results processing. He/she is responsible for training subordinate personnel in relation to these functions. Under the auspices of the Chief and Assistant Chief, will assign task to be accomplished, giving consideration to priorities, requisite needs of the assignment and capabilities of the program. Incumbent works collaboratively in an interdisciplinary coordinated care delivery model within VA Community Care to accomplish tasks at hand performing any needed function associated with patient care and treatment for VA Community Care services which include inpatient, outpatient, and/or NIC (Non-Institutionalized Care) program services activity, consultation management, and record retrieval. Provides influence, motivation and persuasion necessary to foster the acceptance and exercise of sound management concepts, practices and innovations by other staff. Interpret national regulations, policy, legislation, directives and polices relating to the VA Community Care Program, patient eligibility and quality/risk managements within the VA in order to develop guidance for compliance. Must possess exceptional communication skills and superior knowledge of various means of communication in the form of telephone, written documentation, proctoring meetings, interviews etc. Demonstrates cultural diversity awareness and sensitivity; who possesses an understanding and sensitivity of social and economic cultural paraments of Veterans and staff served. He/she is responsible for planning work to be accomplished by subordinates; sets and adjusts short-term priorities and prepare strict timelines/schedules for completion of work. Develops or participates in setting performance standards for VA Community Care/Non-VA Care. Participates in monthly staff meetings with all assigned staff to maximize communication and flow of information between leadership and staff. Conducts or attends regular meetings with subordinates to facilitate effective communication of needs, requirements and expectations. Responsible for soliciting and providing timely feedback. Must possess the skill to effectively and consistently communicate with all internal and external customers in a respectful and courteous manner. Manages fiscal matters, forecast resource and equipment needs and identify budget needs. Plans and carries out the day to day operation of the office independently utilizing initiative to resolved problems. Sets priorities but allows the employee to organize recurring actives. Completed assignments are evaluated for technical soundness, usefulness and conformance with VA requirements. Work Schedule:
Monday - Friday; 8:
00 AM to 4:
30 PM Financial Disclosure Report:
Not required Basic Requirements Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) English Language Requirement. Must be proficient in spoken/written English as required by 38 U.S.C. 7402 (d) and 7407(d). Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted or demoted within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs. Grade Determinations GS-8 Supervisory MSA (a) Experience. One year of experience equivalent to the next lower grade level. (b) Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for all administrative aspects to include evaluation, planning, implementation and direction of the VA Community Care Program as directed by the Service Chief and Assistant Chief. Provides guidance to the facility staff regarding the VA Community Care Program pertaining to consultation processing, care delivery and results processing. He/she is responsible for training subordinate personnel in relation to these functions. Under the auspices of the Chief and Assistant Chief, will assign task to be accomplished, giving consideration to priorities, requisite needs of the assignment and capabilities of the program. Incumbent works collaboratively in an interdisciplinary coordinated care delivery model within VA Community Care to accomplish tasks at hand performing any needed function associated with patient care and treatment for VA Community Care services which include inpatient, outpatient, and/or NIC (Non-Institutionalized Care) program services activity, consultation management, and record retrieval. Provides influence, motivation and persuasion necessary to foster the acceptance and exercise of sound management concepts, practices and innovations by other staff. Interpret national regulations, policy, legislation, directives and polices relating to the VA Community Care Program, patient eligibility and quality/risk managements within the VA in order to develop guidance for compliance. Must possess exceptional communication skills and superior knowledge of various means of communication in the form of telephone, written documentation, proctoring meetings, interviews etc. Demonstrates cultural diversity awareness and sensitivity; who possesses an understanding and sensitivity of social and economic cultural paraments of Veterans and staff served. He/she is responsible for planning work to be accomplished by subordinates; sets and adjusts short-term priorities and prepare strict timelines/schedules for completion of work. Develops or participates in setting performance standards for VA Community Care/Non-VA Care. Participates in monthly staff meetings with all assigned staff to maximize communication and flow of information between leadership and staff. Conducts or attends regular meetings with subordinates to facilitate effective communication of needs, requirements and expectations. Responsible for soliciting and providing timely feedback. Must possess the skill to effectively and consistently communicate with all internal and external customers in a respectful and courteous manner. Manages fiscal matters, forecast resource and equipment needs and identify budget needs. Plans and carries out the day to day operation of the office independently utilizing initiative to resolved problems. Sets priorities but allows the employee to organize recurring actives. Completed assignments are evaluated for technical soundness, usefulness and conformance with VA requirements. Work Schedule:
Monday - Friday; 8:
00 AM to 4:
30 PM Financial Disclosure Report:
Not required Basic Requirements Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) English Language Requirement. Must be proficient in spoken/written English as required by 38 U.S.C. 7402 (d) and 7407(d). Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted or demoted within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs. Grade Determinations GS-8 Supervisory MSA (a) Experience. One year of experience equivalent to the next lower grade level. (b) Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required.
- Department:
0679 Medical Support Assistance - Salary Range:
$49,551 to $64,417 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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