DMV West Regional Director of Field Operations- Position # 02130
3.
5 Richmond, VA Richmond, VA Full-time Full-time From $85,000 a year From $85,000 a year 2 days ago 2 days ago 2 days ago Title:
DMV West Regional Director of Field Operations- Position # 02130 State Role Title:
General Administration Manager II, 19224 Hiring Range:
Minimum of $85,000 up to commensurate with experience.
Pay Band:
6 Agency:
Department of Motor Vehicles Location:
CSM FULL SERVICES Agency Website:
WWW.
DMV.
VIRGINIA.
GOV Recruitment Type:
Agency Employee Only - A Job Duties This position is open to DMV employees only! The Department of Motor Vehicles (DMV) is seeking a highly qualified and dynamic individual to join our team as the West Regional Director of Field Operations.
As a crucial member of our leadership team, you will play a pivotal role in overseeing operational oversight to the DMV's Full-Service Field Operations which includes multiple districts and Custome Service Centers.
The selected candidate must be able to commute 75% of the time to the offices within the region.
The regional director works collaboratively in setting and implementing CSMA's key priorities, shaping CSMA culture, and building mutual accountability across the field operations.
Responsible for leading the customer experience vision for their assigned region to ensure excellence in customer services and programs.
This strategic leadership position drives customer satisfaction, implements innovative solutions, efficiently uses resources, and builds high-performing teams.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.
2 million licensed drivers and ID card holders with over 8.
4 million registered vehicles.
In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.
DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
We don't just talk about our core values, we live them! Minimum Qualifications Considerable knowledge of:
o Management practices and principles o Large-scale geographically disbursed customer services operations with advanced management authority o Proven strategic planning techniques, budget development, and policy development Ability to analyze and review proposed legislation and assess the impact on operating procedures, personnel and costs.
Ability to identify policy issues and develop sound recommendations.
Skill in the use of computer technology for word processing, spreadsheet management, presentation programs, email, and Internet search and retrieval.
Ability to interpret, apply, and explain laws, regulations, policies, and procedures.
Demonstrated ability to:
o Inspire and lead a large team toward a common vision o Analyze and problem-solve using data and metrics to drive decision-making and continuous improvement o Be flexible and effectively respond to changing needs and priorities o Plan, manage and evaluate the performance of multiple programs o Lead large, complex agency projects o Monitor expenditures o Direct and advise managerial and professional staff o Communicate effectively orally and in writing o Serve as an effective liaison with internal and external groups o Develop accurate correspondence, management reports, and presentations Additional Considerations Experience leading a large, complex and multi-jurisdictional customer service operation.
Progressive management experience with autonomy, decision-making, and problem solving exercised continuously and independently.
Experience developing and writing policies, procedures, business plans, objectives, and goals for customer service operations and processes.
Experience collaborating with senior leaders to drive innovative solutions.
Experience managing human capital to ensure achievement of customer service goals and metrics.
Experience in employee relations focusing on individual and collective relationships.
Experience developing, monitoring and managing budgets.
Experience driving a customer-focused culture.
Knowledge of industry trends related to customer service best practices and emerging practices.
Experience managing projects, analyzing legislation, drafting management communications, and creating presentations.
Experience serving on inter-agency work teams a plus.
DMV District Management experience a plus.
Special Instructions You will be provided a confirmation of receipt when your application and/or r sum is submitted successfully.
Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form.
DMV participates in E-Verify All applicants for employment must consent to a driver history and criminal background check.
A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required.
DMV does not accept applications, resumes, cover letters, etc.
in any other format.
When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process.
Candidates are evaluated based on information provided in the application materials.
Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply.
EEO/AA/TT.
Contact Information Name:
DMV Employment Phone:
804 367-0528 Email:
email protected In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.
Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note:
Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Richmond, VA Richmond, VA Full-time Full-time From $85,000 a year From $85,000 a year 2 days ago 2 days ago 2 days ago Title:
DMV West Regional Director of Field Operations- Position # 02130 State Role Title:
General Administration Manager II, 19224 Hiring Range:
Minimum of $85,000 up to commensurate with experience.
Pay Band:
6 Agency:
Department of Motor Vehicles Location:
CSM FULL SERVICES Agency Website:
WWW.
DMV.
VIRGINIA.
GOV Recruitment Type:
Agency Employee Only - A Job Duties This position is open to DMV employees only! The Department of Motor Vehicles (DMV) is seeking a highly qualified and dynamic individual to join our team as the West Regional Director of Field Operations.
As a crucial member of our leadership team, you will play a pivotal role in overseeing operational oversight to the DMV's Full-Service Field Operations which includes multiple districts and Custome Service Centers.
The selected candidate must be able to commute 75% of the time to the offices within the region.
The regional director works collaboratively in setting and implementing CSMA's key priorities, shaping CSMA culture, and building mutual accountability across the field operations.
Responsible for leading the customer experience vision for their assigned region to ensure excellence in customer services and programs.
This strategic leadership position drives customer satisfaction, implements innovative solutions, efficiently uses resources, and builds high-performing teams.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.
2 million licensed drivers and ID card holders with over 8.
4 million registered vehicles.
In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.
DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
We don't just talk about our core values, we live them! Minimum Qualifications Considerable knowledge of:
o Management practices and principles o Large-scale geographically disbursed customer services operations with advanced management authority o Proven strategic planning techniques, budget development, and policy development Ability to analyze and review proposed legislation and assess the impact on operating procedures, personnel and costs.
Ability to identify policy issues and develop sound recommendations.
Skill in the use of computer technology for word processing, spreadsheet management, presentation programs, email, and Internet search and retrieval.
Ability to interpret, apply, and explain laws, regulations, policies, and procedures.
Demonstrated ability to:
o Inspire and lead a large team toward a common vision o Analyze and problem-solve using data and metrics to drive decision-making and continuous improvement o Be flexible and effectively respond to changing needs and priorities o Plan, manage and evaluate the performance of multiple programs o Lead large, complex agency projects o Monitor expenditures o Direct and advise managerial and professional staff o Communicate effectively orally and in writing o Serve as an effective liaison with internal and external groups o Develop accurate correspondence, management reports, and presentations Additional Considerations Experience leading a large, complex and multi-jurisdictional customer service operation.
Progressive management experience with autonomy, decision-making, and problem solving exercised continuously and independently.
Experience developing and writing policies, procedures, business plans, objectives, and goals for customer service operations and processes.
Experience collaborating with senior leaders to drive innovative solutions.
Experience managing human capital to ensure achievement of customer service goals and metrics.
Experience in employee relations focusing on individual and collective relationships.
Experience developing, monitoring and managing budgets.
Experience driving a customer-focused culture.
Knowledge of industry trends related to customer service best practices and emerging practices.
Experience managing projects, analyzing legislation, drafting management communications, and creating presentations.
Experience serving on inter-agency work teams a plus.
DMV District Management experience a plus.
Special Instructions You will be provided a confirmation of receipt when your application and/or r sum is submitted successfully.
Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form.
DMV participates in E-Verify All applicants for employment must consent to a driver history and criminal background check.
A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required.
DMV does not accept applications, resumes, cover letters, etc.
in any other format.
When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process.
Candidates are evaluated based on information provided in the application materials.
Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply.
EEO/AA/TT.
Contact Information Name:
DMV Employment Phone:
804 367-0528 Email:
email protected In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.
Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note:
Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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