Customer Service Representative Community, Social Services & Nonprofit - Richmond, VA at Geebo

Customer Service Representative

5.
0 North Chesterfield, VA North Chesterfield, VA Full-time Full-time $16 - $20 an hour $16 - $20 an hour 19 hours ago 19 hours ago 19 hours ago At Craven Electrical Services, we're committed to fostering an environment that's welcoming, inclusive and respectful.
Job description -Provide administrative support to ensure office operations -Ensures that deadlines are met and adapts to changing priorities - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Upsell additional products or services to customers when applicable - Maintain accurate customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Must have 3 years or more call center experience - Strong communication skills, both written and verbal - Ability to analyze customer needs and provide appropriate solutions - Excellent problem-solving skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail - Ability to work well in a team-oriented environment Note:
This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive compensation and benefits packages, including medical, dental, vision, and retirement plans.
Join our team of dedicated professionals and make a difference in our customers' lives! Please apply online with your updated resume.
Only qualified candidates will be contacted for an interview.
Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
North Chesterfield, VA 23236:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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