Service Dispatcher
3.
1 Richmond, VA Richmond, VA Full-time Full-time From $20 an hour From $20 an hour 11 days ago 11 days ago 11 days ago We are seeking a centralized Dispatcher for our location in Richmond, VA USA Bizerba is a market leading provider of weighing and slicing technologies for industry and trade and is a worldwide leading specialist in industrial weighing and labeling technologies.
We currently employ over 4,500 people across the globe, and we are present in more than 120 countries around the world.
We have a strong focus on extensive training and company growth for our employees.
This is an opportunity to join an organization who is a leader in our industry and be a part of our growing Service team.
We are looking for an entry-level Dispatcher to support our Bizerba portfolio solutions for our Retail Division customers.
A successful Dispatcher will have a customer focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects.
Please be advised this role reports onsite.
What will you do in this role? JOB DUTIES:
Receive incoming telephone calls, assess, and dispatch service calls.
Prioritize and determine best available technician to complete job.
Provide feedback to the call center for improvements and customer concerns.
Provide field team with parts support to help minimize return trips.
Provide backup to fellow dispatchers as needed.
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
Ensure proper communication with customer to gather all pertinent information for service call.
Consistently follow-up with customer to ensure completion and satisfaction.
Track all service calls and provide service call reporting and metrics to management.
Maintain service call logs and service manuals.
Perform work according to the Bizerba Policy and Procedures Manual Why work for us?
Benefits:
Competitive salary from $20 per hour Health Insurance (medical, dental, vision) effective at 30 days.
401K eligibility after 60 days up to 3.
5% company match Paid vacation and PTO Short/Long Term Disability Life Insurance Flex Spending and Health Savings Accounts Employee assistance programs What will you need to bring to the table to be successful in this role? JOB REQUIREMENTS:
Strong computer skills necessary (MS Office) Excellent written and verbal communication skills required.
Self-motivated, requires minimal supervision.
Ability to think Out of the Box and be creative.
Time management, and strong organizational skills required.
Customer service orientated, a must.
Ability to handle multiple priorities, and to work in a deadline driven environment.
Must be available to work weekends on an on-call shift, as needed.
High school diploma, or equivalent 2 years' service management, call center, or field service experience preferred.
CRM and SAP knowledge, preferred.
Bilingual, a plus Our Offer At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group.
That is what we call Bizerba Open World, and we are looking forward to developing this further, together with you.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Morning shift Ability to Relocate:
Richmond, VA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Richmond, VA Richmond, VA Full-time Full-time From $20 an hour From $20 an hour 11 days ago 11 days ago 11 days ago We are seeking a centralized Dispatcher for our location in Richmond, VA USA Bizerba is a market leading provider of weighing and slicing technologies for industry and trade and is a worldwide leading specialist in industrial weighing and labeling technologies.
We currently employ over 4,500 people across the globe, and we are present in more than 120 countries around the world.
We have a strong focus on extensive training and company growth for our employees.
This is an opportunity to join an organization who is a leader in our industry and be a part of our growing Service team.
We are looking for an entry-level Dispatcher to support our Bizerba portfolio solutions for our Retail Division customers.
A successful Dispatcher will have a customer focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects.
Please be advised this role reports onsite.
What will you do in this role? JOB DUTIES:
Receive incoming telephone calls, assess, and dispatch service calls.
Prioritize and determine best available technician to complete job.
Provide feedback to the call center for improvements and customer concerns.
Provide field team with parts support to help minimize return trips.
Provide backup to fellow dispatchers as needed.
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
Ensure proper communication with customer to gather all pertinent information for service call.
Consistently follow-up with customer to ensure completion and satisfaction.
Track all service calls and provide service call reporting and metrics to management.
Maintain service call logs and service manuals.
Perform work according to the Bizerba Policy and Procedures Manual Why work for us?
Benefits:
Competitive salary from $20 per hour Health Insurance (medical, dental, vision) effective at 30 days.
401K eligibility after 60 days up to 3.
5% company match Paid vacation and PTO Short/Long Term Disability Life Insurance Flex Spending and Health Savings Accounts Employee assistance programs What will you need to bring to the table to be successful in this role? JOB REQUIREMENTS:
Strong computer skills necessary (MS Office) Excellent written and verbal communication skills required.
Self-motivated, requires minimal supervision.
Ability to think Out of the Box and be creative.
Time management, and strong organizational skills required.
Customer service orientated, a must.
Ability to handle multiple priorities, and to work in a deadline driven environment.
Must be available to work weekends on an on-call shift, as needed.
High school diploma, or equivalent 2 years' service management, call center, or field service experience preferred.
CRM and SAP knowledge, preferred.
Bilingual, a plus Our Offer At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group.
That is what we call Bizerba Open World, and we are looking forward to developing this further, together with you.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Morning shift Ability to Relocate:
Richmond, VA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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