Technical Support Consultant (Call Center)
4.
3 Richmond, VA Richmond, VA Full-time Full-time $22.
17 - $29.
38 an hour $22.
17 - $29.
38 an hour 2 days ago 2 days ago 2 days ago
Summary:
Provides technology support to the university community.
Resolves complex (tier 2 / tier 3) technical problems and provides functional direction to call center staff members and student employees.
This position will provide support for website editing on the is.
richmond.
edu website, as well as support for maintaining information on the service portal (to be launched in fall 2019).
Provides field services as required, and covers for walk-up help desk as needed.
Covers weekend on call responsibilities, and also rotates primary duty with other Technical Support Consultants.
Responsibilities:
Oversee the Help Desk call center.
Answer phones, handle computer related problems; gather customer specific needs and process information for quick resolution.
Provide guidance and technical support to Help Desk contract workers as needed.
Provide guidance and support to the Help Desk Technical Support Analyst (3) staff.
Create Help Desk Call Tickets for emails and voice mails.
Committee assignments as needed.
Work on edits as required for is.
richmond.
edu web site, and the service portal.
Desktop related project work as assigned.
Support primary On-Call / Support weekend pager duty as per schedule.
Other tasks as assigned.
Qualifications:
Microsoft Software Suite previous experience.
Windows and Mac platforms, hardware repairs Windows and Mac Operating System previous experience.
Work directly, face to face, with customer Ability to analyze complex computer problems Ability to communicate effectively, both orally and in writing.
Strong organizational skills.
EDUCATION &
Experience:
Customer Service related experience preferred High School Diploma required.
Some College and/or professional technology training desired.
WORK HOURS:
Full-time, non-exempt position Monday - Friday 8:
30 a.
m.
to 5:
00 p.
m.
, 8 hrs.
/day, 40 hrs.
/week; Weekend work every 11 weeks from 10:
00 a.
m.
to 4:
00 p.
m.
SALARY STRUCTURE:
Pay Grade 6 (Hiring Range $22.
17 to $29.
38 per hour) ABOUT UR:
At the University of Richmond, we're creative, inclusive, and determined.
We're Spiders, and our mission is to create positive change in the UR community and beyond.
Located minutes from downtown Richmond, Virginia, the University of Richmond (www.
richmond.
edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions.
There's only one place like Richmond.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success.
In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity.
EOE Oversee the Help Desk call center.
Answer phones, handle computer related problems; gather customer specific needs and process information for quick resolution.
Provide guidance and technical support to Help Desk contract workers as needed.
Provide guidance and support to the Help Desk Technical Support Analyst (3) staff.
Create Help Desk Call Tickets for emails and voice mails.
Committee assignments as needed.
Work on edits as required for is.
richmond.
edu web site, and the service portal.
Desktop related project work as assigned.
Support primary On-Call / Support weekend pager duty as per schedule.
Other tasks as assigned.
Microsoft Software Suite previous experience.
Windows and Mac platforms, hardware repairs Windows and Mac Operating System previous experience.
Work directly, face to face, with customer Ability to analyze complex computer problems Ability to communicate effectively, both orally and in writing.
Strong organizational skills.
Customer Service related experience preferred High School Diploma required.
Some College and/or professional technology training desired.
Full-time, non-exempt position Monday - Friday 8:
30 a.
m.
to 5:
00 p.
m.
, 8 hrs.
/day, 40 hrs.
/week; Weekend work every 11 weeks from 10:
00 a.
m.
to 4:
00 p.
m.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Richmond, VA Richmond, VA Full-time Full-time $22.
17 - $29.
38 an hour $22.
17 - $29.
38 an hour 2 days ago 2 days ago 2 days ago
Summary:
Provides technology support to the university community.
Resolves complex (tier 2 / tier 3) technical problems and provides functional direction to call center staff members and student employees.
This position will provide support for website editing on the is.
richmond.
edu website, as well as support for maintaining information on the service portal (to be launched in fall 2019).
Provides field services as required, and covers for walk-up help desk as needed.
Covers weekend on call responsibilities, and also rotates primary duty with other Technical Support Consultants.
Responsibilities:
Oversee the Help Desk call center.
Answer phones, handle computer related problems; gather customer specific needs and process information for quick resolution.
Provide guidance and technical support to Help Desk contract workers as needed.
Provide guidance and support to the Help Desk Technical Support Analyst (3) staff.
Create Help Desk Call Tickets for emails and voice mails.
Committee assignments as needed.
Work on edits as required for is.
richmond.
edu web site, and the service portal.
Desktop related project work as assigned.
Support primary On-Call / Support weekend pager duty as per schedule.
Other tasks as assigned.
Qualifications:
Microsoft Software Suite previous experience.
Windows and Mac platforms, hardware repairs Windows and Mac Operating System previous experience.
Work directly, face to face, with customer Ability to analyze complex computer problems Ability to communicate effectively, both orally and in writing.
Strong organizational skills.
EDUCATION &
Experience:
Customer Service related experience preferred High School Diploma required.
Some College and/or professional technology training desired.
WORK HOURS:
Full-time, non-exempt position Monday - Friday 8:
30 a.
m.
to 5:
00 p.
m.
, 8 hrs.
/day, 40 hrs.
/week; Weekend work every 11 weeks from 10:
00 a.
m.
to 4:
00 p.
m.
SALARY STRUCTURE:
Pay Grade 6 (Hiring Range $22.
17 to $29.
38 per hour) ABOUT UR:
At the University of Richmond, we're creative, inclusive, and determined.
We're Spiders, and our mission is to create positive change in the UR community and beyond.
Located minutes from downtown Richmond, Virginia, the University of Richmond (www.
richmond.
edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions.
There's only one place like Richmond.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success.
In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity.
EOE Oversee the Help Desk call center.
Answer phones, handle computer related problems; gather customer specific needs and process information for quick resolution.
Provide guidance and technical support to Help Desk contract workers as needed.
Provide guidance and support to the Help Desk Technical Support Analyst (3) staff.
Create Help Desk Call Tickets for emails and voice mails.
Committee assignments as needed.
Work on edits as required for is.
richmond.
edu web site, and the service portal.
Desktop related project work as assigned.
Support primary On-Call / Support weekend pager duty as per schedule.
Other tasks as assigned.
Microsoft Software Suite previous experience.
Windows and Mac platforms, hardware repairs Windows and Mac Operating System previous experience.
Work directly, face to face, with customer Ability to analyze complex computer problems Ability to communicate effectively, both orally and in writing.
Strong organizational skills.
Customer Service related experience preferred High School Diploma required.
Some College and/or professional technology training desired.
Full-time, non-exempt position Monday - Friday 8:
30 a.
m.
to 5:
00 p.
m.
, 8 hrs.
/day, 40 hrs.
/week; Weekend work every 11 weeks from 10:
00 a.
m.
to 4:
00 p.
m.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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