Hotel General Manager
KM Hotels KM Hotels Richmond, VA Richmond, VA Full-time Full-time $65,000 - $80,000 a year $65,000 - $80,000 a year As we continue to grow, KM Hotels is looking for energetic, detail-oriented, dynamic and hands-on General Managers to join our award-winning hotels.
The General Manager should also create a culture of diversity, inclusivity, collaboration, and teamwork.
Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.
Requirements:
The candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Handle any guest problem or complaint in a professional and courteous manner.
Personally demonstrates a commitment to guest service by responding to guests' needs.
Trains all staff on how to interact with the guests and the procedures for a guest complaint.
Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance.
Manage the entire sales process for the hotel Control labor and expenses in all areas of operations Manages human resources functions including recruiting, selection, orientation, training, performance planning, and evaluation Maintains a positive cooperative work environment between staff and management Ensures hotel employees know the hotel objectives of the property Administers personnel policies fairly and consistently Ensures personnel files are accurate and comply with both local and federal laws and regulations Resolve employee grievances in a fair and timely manner Ensures employees understand policies, payment procedures, and benefits Ensures training objectives and development plans are completed Monitors and maintains acceptable turnover levels Develop cross-training opportunities for the Associates throughout the hotel Recommend & initiate personnel actions including promotions, transfers, discharges, and disciplinary Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines Create staff schedules for all departments Ensure there is adequate coverage across all departments and must avoid overtime hours Has outstanding property Quality Evaluations Inspects hotel rooms, building exterior, parking lot.
Comply with all brand standards.
General Manager Qualifications/Skills:
Hilton, IHG, Marriott Experience is preferred.
Developing standards, coaching, and team coordination Financial planning Process improvement Decision making Education and Experience Requirements:
High School Diploma or equivalent.
University/college degree in management a plus At least 2 years of successful management experience Job Type:
Full-time Pay:
$65,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities
Experience:
Hotel management:
2 years (Preferred) Hospitality:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The General Manager should also create a culture of diversity, inclusivity, collaboration, and teamwork.
Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.
Requirements:
The candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Handle any guest problem or complaint in a professional and courteous manner.
Personally demonstrates a commitment to guest service by responding to guests' needs.
Trains all staff on how to interact with the guests and the procedures for a guest complaint.
Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance.
Manage the entire sales process for the hotel Control labor and expenses in all areas of operations Manages human resources functions including recruiting, selection, orientation, training, performance planning, and evaluation Maintains a positive cooperative work environment between staff and management Ensures hotel employees know the hotel objectives of the property Administers personnel policies fairly and consistently Ensures personnel files are accurate and comply with both local and federal laws and regulations Resolve employee grievances in a fair and timely manner Ensures employees understand policies, payment procedures, and benefits Ensures training objectives and development plans are completed Monitors and maintains acceptable turnover levels Develop cross-training opportunities for the Associates throughout the hotel Recommend & initiate personnel actions including promotions, transfers, discharges, and disciplinary Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines Create staff schedules for all departments Ensure there is adequate coverage across all departments and must avoid overtime hours Has outstanding property Quality Evaluations Inspects hotel rooms, building exterior, parking lot.
Comply with all brand standards.
General Manager Qualifications/Skills:
Hilton, IHG, Marriott Experience is preferred.
Developing standards, coaching, and team coordination Financial planning Process improvement Decision making Education and Experience Requirements:
High School Diploma or equivalent.
University/college degree in management a plus At least 2 years of successful management experience Job Type:
Full-time Pay:
$65,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities
Experience:
Hotel management:
2 years (Preferred) Hospitality:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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