Customer Care Specialist
Richmond, VA Richmond, VA Full-time Full-time Estimated:
$44.
1K - $55.
9K a year Estimated:
$44.
1K - $55.
9K a year Description:
About The Good Feet Store:
Who are we? Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America's #1 Arch Support Store.
We have 20 locations operating in North Carolina, Virginia, DC, Maryland, and Ohio with plans to open 25 more locations over the next 4-5 years.
We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way.
From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle that can come from premium Good Feet Arch Supports.
In addition to the outstanding experience with our product, customers often mention their incredible in-store experience with our retail employees.
Our employees' passion to help transform lives is felt by our customers as they receive a personal fitting with our premium Arch Supports that are only found in our retail stores.
We are centralizing all inbound store calls from our twenty stores across Virginia, Maryland, North Carolina, and Ohio.
Our goal with this position is to create an excellent first impression for our prospects and customers across all store locations.
The Customer Care Representative will equip our sales team to successfully educate customers about the life-transforming effects of Good Feet arch supports.
Essential Functions:
Learning:
Learn the basics of The Good Feet Store products Inbound Call Assistance:
The Customer Care Representative is responsible for answering calls, transferring calls to appropriate store locations, and returning calls as needed.
The intent is to remedy any customer concerns or issues by being an available voice, routing calls accurately, and following up as needed.
Communicating:
Excellent verbal and written skills are essential, as well as proper phone and email etiquette.
Verbal communication should possess a clearness in tone while conveying warmth and a willingness to provide customer satisfaction.
Written communication must be concise and errorless in grammar.
Listening:
A big aspect of this job is listening to customers and having the ability to understand the right questions to ask and quickly identify the need of the customer.
Scheduling:
Scheduling appointments for multiple stores via Google Calendars Attention to detail:
When considering following up and email correspondence, this role requires intentness and thoroughness when giving attention to detail.
Data Entry:
Entering prospect date into our CRM with accuracy Administration:
Completing other administrative tasks in the office Technology:
Firm grasp of technology including Google Suite, Microsoft Office, and computer workflows; will also learn our phone technology Maximize:
We are tasking the Customer Care Representative to help us maximize every opportunity to dive deeper with prospects and customers.
Requirements:
Key
Qualifications:
Strong communicator, proper grammar, and excellent writing skills Coachable and self-directed learner Professional, driven, and positive Detail-oriented, especially with follow-up processes Excellent time-management skills Ability to work alternating Saturdays until 5:
00 pm Compensation and Perks:
Medical, Dental, and Vision Insurance offered to full-time employees after 90 days Paid Time Off for full-time employees Closed on Sundays! Tools for personal and professional development Are you ready to join a dynamic mission and values-driven company? Have you been looking for a job where you can help develop the position? If you are ready to be challenged and want to grow professionally and personally, apply with The Good Feet Store! The Good Feet Store is an equal-opportunity employer.
Apply for this job.
Estimated Salary: $20 to $28 per hour based on qualifications.
$44.
1K - $55.
9K a year Estimated:
$44.
1K - $55.
9K a year Description:
About The Good Feet Store:
Who are we? Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America's #1 Arch Support Store.
We have 20 locations operating in North Carolina, Virginia, DC, Maryland, and Ohio with plans to open 25 more locations over the next 4-5 years.
We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way.
From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle that can come from premium Good Feet Arch Supports.
In addition to the outstanding experience with our product, customers often mention their incredible in-store experience with our retail employees.
Our employees' passion to help transform lives is felt by our customers as they receive a personal fitting with our premium Arch Supports that are only found in our retail stores.
We are centralizing all inbound store calls from our twenty stores across Virginia, Maryland, North Carolina, and Ohio.
Our goal with this position is to create an excellent first impression for our prospects and customers across all store locations.
The Customer Care Representative will equip our sales team to successfully educate customers about the life-transforming effects of Good Feet arch supports.
Essential Functions:
Learning:
Learn the basics of The Good Feet Store products Inbound Call Assistance:
The Customer Care Representative is responsible for answering calls, transferring calls to appropriate store locations, and returning calls as needed.
The intent is to remedy any customer concerns or issues by being an available voice, routing calls accurately, and following up as needed.
Communicating:
Excellent verbal and written skills are essential, as well as proper phone and email etiquette.
Verbal communication should possess a clearness in tone while conveying warmth and a willingness to provide customer satisfaction.
Written communication must be concise and errorless in grammar.
Listening:
A big aspect of this job is listening to customers and having the ability to understand the right questions to ask and quickly identify the need of the customer.
Scheduling:
Scheduling appointments for multiple stores via Google Calendars Attention to detail:
When considering following up and email correspondence, this role requires intentness and thoroughness when giving attention to detail.
Data Entry:
Entering prospect date into our CRM with accuracy Administration:
Completing other administrative tasks in the office Technology:
Firm grasp of technology including Google Suite, Microsoft Office, and computer workflows; will also learn our phone technology Maximize:
We are tasking the Customer Care Representative to help us maximize every opportunity to dive deeper with prospects and customers.
Requirements:
Key
Qualifications:
Strong communicator, proper grammar, and excellent writing skills Coachable and self-directed learner Professional, driven, and positive Detail-oriented, especially with follow-up processes Excellent time-management skills Ability to work alternating Saturdays until 5:
00 pm Compensation and Perks:
Medical, Dental, and Vision Insurance offered to full-time employees after 90 days Paid Time Off for full-time employees Closed on Sundays! Tools for personal and professional development Are you ready to join a dynamic mission and values-driven company? Have you been looking for a job where you can help develop the position? If you are ready to be challenged and want to grow professionally and personally, apply with The Good Feet Store! The Good Feet Store is an equal-opportunity employer.
Apply for this job.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
