Customer Care Specialist - P0188
Richmond, VA Richmond, VA Full-time Full-time $44,500 - $48,000 a year $44,500 - $48,000 a year 13 hours ago 13 hours ago 13 hours ago Title:
Customer Care Specialist - P0188 State Role Title:
Program Administration Specialist I Hiring Range:
$44,500 to $48,000 Pay Band:
4 Agency:
Department of General Services Location:
Patrick Henry Building Agency Website:
www.
dgs.
virginia.
gov Recruitment Type:
General Public - G Job Duties The Department of General Services, Division of Purchases and Supply (DPS) is seeking a motivated professional to join the fast-paced, exciting environment with the eVA Customer Care Team.
eVA is Virginia's nationally recognized, award-winning online, electronic procurement system that provides automated procurement processes for public procurement throughout the Commonwealth.
The selected candidate for this opening will serve on the team as a primary point of contact for any eVA buyer and vendor for issues/inquiries concerning the eVA system.
This includes providing professional, timely resolutions for issues and inquiries.
Vendor support also involves providing help finding new business opportunities, step-by-step registration and account maintenance assistance, and time-sensitive bid situations.
In addition, the selected candidate will have an opportunity to obtain the Virginia Contracting Associate (VCA) certification.
This position is eligible to telework up to 2 days per week (Mon and Fri remote, Tues through Thurs, onsite) upon approval of a completed telework agreement.
DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching.
DGS is a qualifying employer for the Public Student Loan Forgiveness Program.
Minimum Qualifications Considerable Help Desk or Call Center experience, including the taking of inbound calls in a call queue/bullpen environment using an issue ticket tracking system.
Experience providing excellence in customer service while handling routine calls and difficult customer situations.
Knowledge of and experience using software in a Windows-based environment, including email, internet, Word, Excel, Access, or other comparable office productivity products.
Excellent analytical, technical and communication skills to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems.
Demonstrated prioritization and organizational skills and the ability to handle a large volume of phone calls and email in a fast-paced environment.
Strong verbal and written communication skills are essential at both technical and non-technical levels.
Demonstrated ability to solve internet applications, browser, and connectivity issues.
Demonstrated ability to work both independently and as part of a team environment.
Additional Considerations Experience related to technology and customer service.
Familiarity with eVA.
Special Instructions You will be provided a confirmation of receipt when your application and/or r sum is submitted successfully.
Please refer to Your Application in your account to check the status of your application for this position.
Notice:
DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Sponsorship will not be provided for this position now or in the future.
Confirmation of eligibility to work will be required at time of hire.
The selected candidate must pass a criminal background check.
Fax, e-mail, or mail applications will not be accepted.
The online State application must contain all required information and fully respond to the questions to be considered for this job opportunity.
For assistance or computer access, please visit your local Virginia Employment Office or contact our office at email protected or call 804-786-3910.
Applications will be accepted until a suitable pool of candidates is received.
After 5 business days, this position may be closed at any time.
The Virginia Department of General Services is an equal opportunity employer.
Minorities, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.
Contact Information Name:
DGS Human Resources Phone:
804-786-3910 Email:
email protected In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link:
Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Care Specialist - P0188 State Role Title:
Program Administration Specialist I Hiring Range:
$44,500 to $48,000 Pay Band:
4 Agency:
Department of General Services Location:
Patrick Henry Building Agency Website:
www.
dgs.
virginia.
gov Recruitment Type:
General Public - G Job Duties The Department of General Services, Division of Purchases and Supply (DPS) is seeking a motivated professional to join the fast-paced, exciting environment with the eVA Customer Care Team.
eVA is Virginia's nationally recognized, award-winning online, electronic procurement system that provides automated procurement processes for public procurement throughout the Commonwealth.
The selected candidate for this opening will serve on the team as a primary point of contact for any eVA buyer and vendor for issues/inquiries concerning the eVA system.
This includes providing professional, timely resolutions for issues and inquiries.
Vendor support also involves providing help finding new business opportunities, step-by-step registration and account maintenance assistance, and time-sensitive bid situations.
In addition, the selected candidate will have an opportunity to obtain the Virginia Contracting Associate (VCA) certification.
This position is eligible to telework up to 2 days per week (Mon and Fri remote, Tues through Thurs, onsite) upon approval of a completed telework agreement.
DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching.
DGS is a qualifying employer for the Public Student Loan Forgiveness Program.
Minimum Qualifications Considerable Help Desk or Call Center experience, including the taking of inbound calls in a call queue/bullpen environment using an issue ticket tracking system.
Experience providing excellence in customer service while handling routine calls and difficult customer situations.
Knowledge of and experience using software in a Windows-based environment, including email, internet, Word, Excel, Access, or other comparable office productivity products.
Excellent analytical, technical and communication skills to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems.
Demonstrated prioritization and organizational skills and the ability to handle a large volume of phone calls and email in a fast-paced environment.
Strong verbal and written communication skills are essential at both technical and non-technical levels.
Demonstrated ability to solve internet applications, browser, and connectivity issues.
Demonstrated ability to work both independently and as part of a team environment.
Additional Considerations Experience related to technology and customer service.
Familiarity with eVA.
Special Instructions You will be provided a confirmation of receipt when your application and/or r sum is submitted successfully.
Please refer to Your Application in your account to check the status of your application for this position.
Notice:
DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Sponsorship will not be provided for this position now or in the future.
Confirmation of eligibility to work will be required at time of hire.
The selected candidate must pass a criminal background check.
Fax, e-mail, or mail applications will not be accepted.
The online State application must contain all required information and fully respond to the questions to be considered for this job opportunity.
For assistance or computer access, please visit your local Virginia Employment Office or contact our office at email protected or call 804-786-3910.
Applications will be accepted until a suitable pool of candidates is received.
After 5 business days, this position may be closed at any time.
The Virginia Department of General Services is an equal opportunity employer.
Minorities, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.
Contact Information Name:
DGS Human Resources Phone:
804-786-3910 Email:
email protected In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link:
Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
