Customer Care Representative
Richmond, VA Richmond, VA Full-time Full-time $16 - $18 an hour $16 - $18 an hour 19 hours ago 19 hours ago 19 hours ago RENEWAL BY ANDERSEN of Central VA was named a '2022 Top Workplace' by Richmond Times Dispatch and we are proud to have been named a 'Top Workplace' for five years in a row! Who we are? #1 Window & Door Manufacturer in the country; Renewal by Andersen is the window and door replacement division for Andersen Windows We are one of the most trusted brands in America.
We have built over 100 years of Great Brand Recognition by providing superior service to customers and products with proven performance We are accredited by the Better Business Bureau and recognized by JD Power for the Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands We are seeking someone who is super organized, and detail oriented to be a key support member in the Customer Care realm of replacement windows, entry doors and patio doors.
The right candidate brings a love of learning and improving, prefers working in a fast-paced environment, and is a motivated self-starter.
If you fit this description, we want to hear from you! Responsibilities Help manage the Installation and Service schedule Keep in constant contact with homeowners and Install teams Monitor ship reports and finance reports Confirmation calls and status calls to be made for all install and service appointments Follow up calls made to ensure all homeowners are delighted with their install or service.
Post daily communication with Homeowners via our in-house system Maintain Calendar with daily/weekly/monthly task Check email periodically throughout the day and respond in a timely manner Participate in weekly operations meetings Participate in monthly installer meetings Participate in quarterly customer care meetings Keep paperwork organized and filed away in the proper place Answer phones - Answer telephone, determines nature of business and directs individual to appropriate staff or supplies information.
Project leader on several monthly projects as assigned by Customer Experience Manager Aid Sales Reps when needed Aid Customers - answer questions, schedule, etc.
while providing a delightful experience Requirements High School diploma or equivalent Minimum of 5-year customer service experience Computer experience is a must Basic Word and Excel spreadsheet skills Experience with Outlook Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute to a team environment Superior phone etiquette and verbal/writing skills Customer orientation Flexibility and positive outlook Listening skills Detail orientated is a must Why work at this Company? We have a culture of making a difference! At Renewal by Andersen, our focus is people - both each other and the customers we serve.
Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve.
We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.
From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of homeowners' dreams, we've got it! If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company! Apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have built over 100 years of Great Brand Recognition by providing superior service to customers and products with proven performance We are accredited by the Better Business Bureau and recognized by JD Power for the Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands We are seeking someone who is super organized, and detail oriented to be a key support member in the Customer Care realm of replacement windows, entry doors and patio doors.
The right candidate brings a love of learning and improving, prefers working in a fast-paced environment, and is a motivated self-starter.
If you fit this description, we want to hear from you! Responsibilities Help manage the Installation and Service schedule Keep in constant contact with homeowners and Install teams Monitor ship reports and finance reports Confirmation calls and status calls to be made for all install and service appointments Follow up calls made to ensure all homeowners are delighted with their install or service.
Post daily communication with Homeowners via our in-house system Maintain Calendar with daily/weekly/monthly task Check email periodically throughout the day and respond in a timely manner Participate in weekly operations meetings Participate in monthly installer meetings Participate in quarterly customer care meetings Keep paperwork organized and filed away in the proper place Answer phones - Answer telephone, determines nature of business and directs individual to appropriate staff or supplies information.
Project leader on several monthly projects as assigned by Customer Experience Manager Aid Sales Reps when needed Aid Customers - answer questions, schedule, etc.
while providing a delightful experience Requirements High School diploma or equivalent Minimum of 5-year customer service experience Computer experience is a must Basic Word and Excel spreadsheet skills Experience with Outlook Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute to a team environment Superior phone etiquette and verbal/writing skills Customer orientation Flexibility and positive outlook Listening skills Detail orientated is a must Why work at this Company? We have a culture of making a difference! At Renewal by Andersen, our focus is people - both each other and the customers we serve.
Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve.
We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.
From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of homeowners' dreams, we've got it! If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company! Apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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