Team Manager, Long Term Care-Claims Provider Management
Position TitleTeam Manager, Long Term Care-Claims Provider ManagementLocationThis position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
Your RoleThe Provider Management Team Manager will be responsible for providing technical assistance and supervising the daily activities of a team of Provider Specialists (PS) and Senior Provider Specialists (SPS).
In doing so, the Manager must develop a 'Claims Culture' within the staff by coaching, training, motivating, and coordinating activities for the Provider Specialists, developing, and implementing programs to meet claims goals/objectives and ensuring the team operates at maximum efficiency by understanding our product lines and customers and providing suggestions for improvement.
In addition, the Manager will execute on projects related to the above.
What You Will Be Doing Leading, managing, and developing a team of 12-15 Provider Specialist and Senior Provider Specialist to meet and exceed service goals and increase productivity, resulting in quality, efficient care of our customers.
Driving individual and team accountability by setting clear expectations for performance and facilitating monthly one on ones.
Providing daily direction, assistance and coaching to meet productivity and quality goals by being a Subject Matter Expert (SME) in the PMT tasks and processes.
Developing SMEs within the team to assist in providing this support to the PMT, as well as to other departments.
Creating and adjusting individual and team metrics as needed to support our Claims strategy.
Maintaining or creating the reports needed to monitor team productivity and development.
Facilitating training and providing coaching to ensure appropriate Risk Management.
Monitoring, updating, or creating related Standard Operating Procedures (SOPs) to ensure accurate, quality handling of cases.
Managing and participating in corporate wide projects and initiatives to improve the customer and representative experience Must Have/What You Bring You have either 3 - 5 years prior leadership experience or Genworth experience in an advanced role that has provided you with the necessary skills to lead people.
Demonstrates the ability to thrive on developing people and building relationships, understanding that success is achieved not only through goals met but through developing strong, engaged employees.
Extraordinary internal and external customer service skills including patience, tactfulness, ability to remain calm and composed under pressure, effective listening skills, and professionalism.
Problem solving and conflict resolution orientation.
Demonstrated change agent, leading toward team specific, as well as strategic business goals.
Ability to quickly adapt to change work across functional lines to accomplish goals in a fast-paced environment.
Ability to develop, lead and/or participate in multiple projects from conceptualization through post implementation while continuing to support competing priorities.
Excellent verbal and written communication, team building, and interpersonal skills.
Good working knowledge of systems applications (e.
g.
, WORD, EXCEL, PowerPoint, etc.
).
Willingness to learn claims and workflow systems.
Nice to Have Bachelor's degree or Master's degree in fields related to business management or leadership Experience in a Long -Term Care and/or Hospice setting What We Offer We have a real impact on the lives of the people we serve We work on challenging and rewarding projects We give back to the communities where we live We offer competitive benefits including:
Medical, Dental, Vision, Flexible Spending Account options beginning your first day Generous Choice Time Off your first full year 12 Paid Holidays 40 hours of volunteer time off 401K Account with matching contributions Tuition Reimbursement and Student Loan Repayment Paid Family Leave Child Care Subsidy Program About UsGenworth Financial, Inc.
(NYSE:
GNW) is a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
Headquartered in Richmond, Virginia, we apply our nearly 150 years of experience each day to helping people navigate caregiving options and fund their long-term care needs.
Genworth is also the parent company of publicly traded Enact Holdings, Inc.
(Nasdaq:
ACT), a leading U.
S.
mortgage insurance provider.
For more information on Genworth, please visit https:
//www.
genworth.
com/.
From time to time Enact separately releases financial and other information about its operations.
This information can be found at https:
//ir.
enactmi.
com/.
/>The mission of Genworth's US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation's long term care crisis.
We know we can't deliver on our mission unless we deliver for our employees.
That's why we're committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being.
We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.
Recommended Skills Active Listening Adaptability Business Management Claim Processing Communication Conceptual Model Estimated Salary: $20 to $28 per hour based on qualifications.
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
Your RoleThe Provider Management Team Manager will be responsible for providing technical assistance and supervising the daily activities of a team of Provider Specialists (PS) and Senior Provider Specialists (SPS).
In doing so, the Manager must develop a 'Claims Culture' within the staff by coaching, training, motivating, and coordinating activities for the Provider Specialists, developing, and implementing programs to meet claims goals/objectives and ensuring the team operates at maximum efficiency by understanding our product lines and customers and providing suggestions for improvement.
In addition, the Manager will execute on projects related to the above.
What You Will Be Doing Leading, managing, and developing a team of 12-15 Provider Specialist and Senior Provider Specialist to meet and exceed service goals and increase productivity, resulting in quality, efficient care of our customers.
Driving individual and team accountability by setting clear expectations for performance and facilitating monthly one on ones.
Providing daily direction, assistance and coaching to meet productivity and quality goals by being a Subject Matter Expert (SME) in the PMT tasks and processes.
Developing SMEs within the team to assist in providing this support to the PMT, as well as to other departments.
Creating and adjusting individual and team metrics as needed to support our Claims strategy.
Maintaining or creating the reports needed to monitor team productivity and development.
Facilitating training and providing coaching to ensure appropriate Risk Management.
Monitoring, updating, or creating related Standard Operating Procedures (SOPs) to ensure accurate, quality handling of cases.
Managing and participating in corporate wide projects and initiatives to improve the customer and representative experience Must Have/What You Bring You have either 3 - 5 years prior leadership experience or Genworth experience in an advanced role that has provided you with the necessary skills to lead people.
Demonstrates the ability to thrive on developing people and building relationships, understanding that success is achieved not only through goals met but through developing strong, engaged employees.
Extraordinary internal and external customer service skills including patience, tactfulness, ability to remain calm and composed under pressure, effective listening skills, and professionalism.
Problem solving and conflict resolution orientation.
Demonstrated change agent, leading toward team specific, as well as strategic business goals.
Ability to quickly adapt to change work across functional lines to accomplish goals in a fast-paced environment.
Ability to develop, lead and/or participate in multiple projects from conceptualization through post implementation while continuing to support competing priorities.
Excellent verbal and written communication, team building, and interpersonal skills.
Good working knowledge of systems applications (e.
g.
, WORD, EXCEL, PowerPoint, etc.
).
Willingness to learn claims and workflow systems.
Nice to Have Bachelor's degree or Master's degree in fields related to business management or leadership Experience in a Long -Term Care and/or Hospice setting What We Offer We have a real impact on the lives of the people we serve We work on challenging and rewarding projects We give back to the communities where we live We offer competitive benefits including:
Medical, Dental, Vision, Flexible Spending Account options beginning your first day Generous Choice Time Off your first full year 12 Paid Holidays 40 hours of volunteer time off 401K Account with matching contributions Tuition Reimbursement and Student Loan Repayment Paid Family Leave Child Care Subsidy Program About UsGenworth Financial, Inc.
(NYSE:
GNW) is a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
Headquartered in Richmond, Virginia, we apply our nearly 150 years of experience each day to helping people navigate caregiving options and fund their long-term care needs.
Genworth is also the parent company of publicly traded Enact Holdings, Inc.
(Nasdaq:
ACT), a leading U.
S.
mortgage insurance provider.
For more information on Genworth, please visit https:
//www.
genworth.
com/.
From time to time Enact separately releases financial and other information about its operations.
This information can be found at https:
//ir.
enactmi.
com/.
/>The mission of Genworth's US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation's long term care crisis.
We know we can't deliver on our mission unless we deliver for our employees.
That's why we're committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being.
We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.
Recommended Skills Active Listening Adaptability Business Management Claim Processing Communication Conceptual Model Estimated Salary: $20 to $28 per hour based on qualifications.
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