UX Designer
Insight Global is looking for a UX Designer/Strategist to join the Center of Enablement for an enterprise client.
This position provides an exciting opportunity to play a critical role in executing the Customer Experience Strategy across the company.
The selected candidate will serve as a change-agent focusing on CX strategy, Digital Self-Service, User Experience Design and human-centered innovation practices to better meet customer needs, eliminate customer pain points, and reduce customer effort.
This is a direct-hire role and although it is remote, the candidate must sit in the state of VA or the following cities:
Charlotte, Raleigh, Charleston, Columbia, Salt Lake City, Cleveland.
Specific responsibilities include but are not limited to:
- Lead the end-to-end examination of existing digital and non-digital customer journeys and facilitate the development of future state journeys to solve challenging CX and UX problems.
- Use multiple sources of voice of customer feedback, research, data and best-practices to create alignment and validate opportunities.
- Facilitate and lead human centered design sessions with business and technology teams, using contemporary methods and tools to ideate and prototype potential solutions.
- Create storyboards, wireframes, mock-ups, and prototypes to clearly illustrate digital functionality.
Gather user feedback to rapidly test and iterate designs from low fidelity to high.
- Utilize human centered methods and user experience (UX) tools such as personas, journey mapping, and service blueprints to make recommendations.
- Work with multiple departments, functional areas, and teams within a matrixed organization to help them explore, understand, and define customer-centered solutions.
- Conduct, observe and analyze usability testing sessions.
- Monitor customer experience and user experience trends and best practices across industries to implement enhanced practices.
- Ensure continuous digital experience improvement by measuring design effectiveness and implementing changes.
- Provide ongoing strategic and tactical advice to stakeholders on a wide range of digital experience topics.
- Hands-on experience leading UX strategy and digital self-service development in a large matrixed organization strongly preferred.
- Expertise in design thinking and human-centered design process.
- Advanced knowledge of current UX trends.
- Ability to balance UX best practices with business objectives enabling optimal decision making.
- Passionate about customer behavior and able to use data to identify opportunities.
- Demonstrated interpersonal and leadership skills to influence management, stakeholders, and internal/external customers.
Recommended Skills Blueprinting Business Planning Consumer Behaviour Customer Demand Planning Customer Experience Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
This position provides an exciting opportunity to play a critical role in executing the Customer Experience Strategy across the company.
The selected candidate will serve as a change-agent focusing on CX strategy, Digital Self-Service, User Experience Design and human-centered innovation practices to better meet customer needs, eliminate customer pain points, and reduce customer effort.
This is a direct-hire role and although it is remote, the candidate must sit in the state of VA or the following cities:
Charlotte, Raleigh, Charleston, Columbia, Salt Lake City, Cleveland.
Specific responsibilities include but are not limited to:
- Lead the end-to-end examination of existing digital and non-digital customer journeys and facilitate the development of future state journeys to solve challenging CX and UX problems.
- Use multiple sources of voice of customer feedback, research, data and best-practices to create alignment and validate opportunities.
- Facilitate and lead human centered design sessions with business and technology teams, using contemporary methods and tools to ideate and prototype potential solutions.
- Create storyboards, wireframes, mock-ups, and prototypes to clearly illustrate digital functionality.
Gather user feedback to rapidly test and iterate designs from low fidelity to high.
- Utilize human centered methods and user experience (UX) tools such as personas, journey mapping, and service blueprints to make recommendations.
- Work with multiple departments, functional areas, and teams within a matrixed organization to help them explore, understand, and define customer-centered solutions.
- Conduct, observe and analyze usability testing sessions.
- Monitor customer experience and user experience trends and best practices across industries to implement enhanced practices.
- Ensure continuous digital experience improvement by measuring design effectiveness and implementing changes.
- Provide ongoing strategic and tactical advice to stakeholders on a wide range of digital experience topics.
- Hands-on experience leading UX strategy and digital self-service development in a large matrixed organization strongly preferred.
- Expertise in design thinking and human-centered design process.
- Advanced knowledge of current UX trends.
- Ability to balance UX best practices with business objectives enabling optimal decision making.
- Passionate about customer behavior and able to use data to identify opportunities.
- Demonstrated interpersonal and leadership skills to influence management, stakeholders, and internal/external customers.
Recommended Skills Blueprinting Business Planning Consumer Behaviour Customer Demand Planning Customer Experience Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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