Learning and Development Trainer
L&D Specialists responsibilities include but are not limited to:
- Planning, conducting, and administering programs that train employees and improve their skills and knowledge.
- Helping develop and delivering the training on our client's customer operations systems (listed in must haves)- Assessing training needs through surveys, interviews with employees, or consultations with operational leaders- Getting involved in designing and creating training manuals, online learning modules, and course materials- Reviewing training materials from a variety of sources and choose appropriate materials- Delivering training to employees using blended instructional techniques including virtual instructor led training, engaging in workshops and activities, and other training delivery methods- Assisting in the evaluation of training programs- Performing administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment Minimum Requirements- Minimum of 3 years' experience in training development and delivery- Minimum of 2 years' experience; experience in claims, contact centers, provider relations, enrollment, system administration or related healthcare field desired.
- HIGHLY preferred experience with one of the Customer Operations systems, including:
Cognizant QNXTCognizant NetworX Pricer, Modeler, and Payment Budling AdministrationCognizant Encounters Data Management systemSalesforceOptum Claims Edit SystemCSC Claims SystemHealthRules Claims SystemEdifecsSiebel- Must possess ability to create clear and concise presentations and possess excellent presentation and facilitation skills in a blended training environment Desired Skills- QNXT specific knowledge rather than another claims platform Recommended Skills Claim Processing Coordinating Health Care Operational Systems Presentations Surveys Estimated Salary: $20 to $28 per hour based on qualifications.
- Planning, conducting, and administering programs that train employees and improve their skills and knowledge.
- Helping develop and delivering the training on our client's customer operations systems (listed in must haves)- Assessing training needs through surveys, interviews with employees, or consultations with operational leaders- Getting involved in designing and creating training manuals, online learning modules, and course materials- Reviewing training materials from a variety of sources and choose appropriate materials- Delivering training to employees using blended instructional techniques including virtual instructor led training, engaging in workshops and activities, and other training delivery methods- Assisting in the evaluation of training programs- Performing administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment Minimum Requirements- Minimum of 3 years' experience in training development and delivery- Minimum of 2 years' experience; experience in claims, contact centers, provider relations, enrollment, system administration or related healthcare field desired.
- HIGHLY preferred experience with one of the Customer Operations systems, including:
Cognizant QNXTCognizant NetworX Pricer, Modeler, and Payment Budling AdministrationCognizant Encounters Data Management systemSalesforceOptum Claims Edit SystemCSC Claims SystemHealthRules Claims SystemEdifecsSiebel- Must possess ability to create clear and concise presentations and possess excellent presentation and facilitation skills in a blended training environment Desired Skills- QNXT specific knowledge rather than another claims platform Recommended Skills Claim Processing Coordinating Health Care Operational Systems Presentations Surveys Estimated Salary: $20 to $28 per hour based on qualifications.
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