Product Risk Specialist
3.
6 Quick Apply Full-time 1 day ago Full Job Description Are you one of those people who thrives best when working through a complex problem that doesn't have a clear immediate answer? Do you find your best flow at work, and in life, when you are required to use your technical skills as well as your knowledge to critically think through projects? Are you most alive when you get to use your logic plus your imagination to make sense of a situation and come up with an intelligent solution? Do you enjoy researching changes in laws and presenting back solutions? If you answered yes to these questions, your career may be pointing you in the direction of DP's Product Solutions team! The Product Solutions team is looking to fill a Product Risk Specialist.
The Product Risk Specialist role is a key player in providing escalated support, troubleshooting, and training to the entire operations team.
Reasons you should join Dominion Payroll:
Rock solid industry leader for HCM and payroll and original partner in the iSolved Network An Inc.
5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country Renowned for 99% customer retention with industry leading Net Promoter Score Proprietary, web-based technology that provides competitive advantages Locally owned and operated Phenomenal opportunities for advancement Here's what you'll do day-to-day:
Service & Support Work on isolated client issues to resolve or escalate to Infinisource for resolution Provide support to Customer Service and other Ops teams on escalations and/or system issues or bugs New Product Testing & Communications Participate in webinars and calls regarding new product releases Test new system capabilities and products as they become available (enhancements, new modules, bug fixes, etc.
) Training Provide internal trainings to all departments on relevant topics as needed Work with teams to determine needed training topics and schedule Provide Client Trainings as requested Security & Compliance Understand and act on State and Federal compliance changes, including researching impact to organization and suggested plan to proceed Providing security to the product via users and roles Here's what we're looking for:
Must possess a minimum of 1-3 years of experience working with the iSolved HCM software platform and a minimum of 3 years of experience working for a payroll or HCM solution provider Must be highly proficient in all elements of payroll, human resources, benefits administration, and finance/tax and how those areas are setup and supported within the iSolved software platform Strong focus, problem solving and analytical skills, coupled with flexibility and a strong sense of urgency Strong presentation skills and being comfortable speaking in front of group Must possess exceptional verbal and written communication skills Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracy High level of troubleshooting skills Ability to work independently, be self-motivated, detailed-oriented and organized You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths Understand, embrace and embody DP Core Values.
These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have.
Our core values are the framework from which we make all of our decisions.
Balance:
We live balanced lifestyles, caring for our families, friends, and ourselves just as much as we care for our company and our clients.
Teamwork:
We're in this together.
We respect each other, support each other, and march together towards our common goal of providing great service for our beloved clients.
Kindness:
In all things, we lead with kindness.
We foster a spirit of understanding, mutual respect, open communication and active listening with each other and our clients.
Integrity:
We commit to the highest level of ethical standards in our work.
We are open, honest, and transparent as we build trust amongst ourselves and our clients.
Community:
Our communities are our lifeblood.
We believe in giving back, paying forward, and supporting the communities we live and work in.
Fun:
Fun fosters integrity.
A playful attitude empowers us to provide creative solutions to our clients and each other.
Ownership:
If we don't know the answer, we find out the answer.
If we need training, we get training.
Each and every one of us takes responsibility for their contributions to our company and community.
Company Perks:
Freedom to work from home two days a week Robust 401k match program Significant paid time off plus company paid holidays 16 hours of community volunteer paid time off Monthly company-wide happy hours Bring your dog to work days Friday lunch Close at 4pm on Fridays Wellness and employee assistance programs Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Quick Apply Full-time 1 day ago Full Job Description Are you one of those people who thrives best when working through a complex problem that doesn't have a clear immediate answer? Do you find your best flow at work, and in life, when you are required to use your technical skills as well as your knowledge to critically think through projects? Are you most alive when you get to use your logic plus your imagination to make sense of a situation and come up with an intelligent solution? Do you enjoy researching changes in laws and presenting back solutions? If you answered yes to these questions, your career may be pointing you in the direction of DP's Product Solutions team! The Product Solutions team is looking to fill a Product Risk Specialist.
The Product Risk Specialist role is a key player in providing escalated support, troubleshooting, and training to the entire operations team.
Reasons you should join Dominion Payroll:
Rock solid industry leader for HCM and payroll and original partner in the iSolved Network An Inc.
5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country Renowned for 99% customer retention with industry leading Net Promoter Score Proprietary, web-based technology that provides competitive advantages Locally owned and operated Phenomenal opportunities for advancement Here's what you'll do day-to-day:
Service & Support Work on isolated client issues to resolve or escalate to Infinisource for resolution Provide support to Customer Service and other Ops teams on escalations and/or system issues or bugs New Product Testing & Communications Participate in webinars and calls regarding new product releases Test new system capabilities and products as they become available (enhancements, new modules, bug fixes, etc.
) Training Provide internal trainings to all departments on relevant topics as needed Work with teams to determine needed training topics and schedule Provide Client Trainings as requested Security & Compliance Understand and act on State and Federal compliance changes, including researching impact to organization and suggested plan to proceed Providing security to the product via users and roles Here's what we're looking for:
Must possess a minimum of 1-3 years of experience working with the iSolved HCM software platform and a minimum of 3 years of experience working for a payroll or HCM solution provider Must be highly proficient in all elements of payroll, human resources, benefits administration, and finance/tax and how those areas are setup and supported within the iSolved software platform Strong focus, problem solving and analytical skills, coupled with flexibility and a strong sense of urgency Strong presentation skills and being comfortable speaking in front of group Must possess exceptional verbal and written communication skills Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracy High level of troubleshooting skills Ability to work independently, be self-motivated, detailed-oriented and organized You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths Understand, embrace and embody DP Core Values.
These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have.
Our core values are the framework from which we make all of our decisions.
Balance:
We live balanced lifestyles, caring for our families, friends, and ourselves just as much as we care for our company and our clients.
Teamwork:
We're in this together.
We respect each other, support each other, and march together towards our common goal of providing great service for our beloved clients.
Kindness:
In all things, we lead with kindness.
We foster a spirit of understanding, mutual respect, open communication and active listening with each other and our clients.
Integrity:
We commit to the highest level of ethical standards in our work.
We are open, honest, and transparent as we build trust amongst ourselves and our clients.
Community:
Our communities are our lifeblood.
We believe in giving back, paying forward, and supporting the communities we live and work in.
Fun:
Fun fosters integrity.
A playful attitude empowers us to provide creative solutions to our clients and each other.
Ownership:
If we don't know the answer, we find out the answer.
If we need training, we get training.
Each and every one of us takes responsibility for their contributions to our company and community.
Company Perks:
Freedom to work from home two days a week Robust 401k match program Significant paid time off plus company paid holidays 16 hours of community volunteer paid time off Monthly company-wide happy hours Bring your dog to work days Friday lunch Close at 4pm on Fridays Wellness and employee assistance programs Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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