Business Process Analyst
3.
8 Quick Apply Full-time 3 hours ago Full Job Description Senior Business Process Analyst:
On-site Richmond:
Impact Makers is a mission-driven management and technology consulting company that delivers exceptional value to make an impact for our clients and the world.
Our experienced teams help organizations manage transformation in IT, data, cloud, and security with a focus on their customers and their people.
We utilize our innovative business model to transform the business value of our work into social value for the community.
We are committed to gifting 100% of our net profits to the community over the life of the company and our annual community contributions rival companies 100x our size.
Impact Makers is seeking a Business Process Analyst to join the Advisory team.
The Business Process Analyst operates with their client-site manager in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures; builds and expands client relationships.
Partners with the robotic process automation (RPA) thought leader to design, manage, and deliver creative RPA solutions where appropriate for clients.
Summary and
Responsibilities:
:
Key responsibilities include:
Analyzing client processes, offering optimization roadmaps that are scalable, and identifying automation opportunities.
Represent Impact Makers as a process thought leader for our clients in modern process engineering trends and tools including lean process engineering, RPA, Tool aided process discovery, etc.
Required Knowledge/Skills/
Experience:
Bachelor's degree in Business, Information Technology (IT) or other related field, and a minimum of 7 years of progressively responsible experience providing quality IT analyst services, to include business process analysis and engineering or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Knowledge of office systems, practices, and administration.
Process Analysis and Engineering - Proven experience in analyzing, designing processes using lean concepts, automated process discovery (process mining) techniques, and use of journey mapping to document processes.
Process Automation - Thorough knowledge and ability to use technology to automate and accelerate repeatable tasks through user defined rules and actions.
Customer Service - Thorough knowledge of principles and processes for providing customer services to internal and external customers and clients.
This includes setting and meeting quality standards for services and evaluation of customer satisfaction.
Technology - Thorough knowledge of current trends and practices related to the use of technology in consulting and/or business.
Critical Thinking/Problem Solving - Using logic and reasoning to understand, analyze, and evaluate complex situations and then to research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation.
Applies general rules to specific problems to produce answers that make sense.
Combines pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Judgment/Decision Making - Evaluating the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Interpersonal Relationships - Deals with people in a professional manner beyond giving and receiving instructions.
Exceptional emotional intelligence required.
Shares knowledge with supervisors and staff for mutual and departmental benefit.
Develops and maintains cooperative and professional relationships with employees, managers in other departments, representatives from organizations, and others as required.
Tactfully and effectively handles requests, suggestions and complaints from other departments and persons.
Coordination of Work - Ability to establish and implement effective administrative and management programs and procedures.
Ability to plan and organize daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication of effort.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Communication - Excellent ability to communicate complex ideas and proposals effectively and professionally.
Excellent ability to listen and understand information and ideas presented verbally or in writing with the ability to influence individuals across all levels of the organization.
Ability to handle a variety of issues with tact and diplomacy and in a confidential manner.
Exceptional emotional intelligence required.
Technical - Excellent knowledge of Microsoft Office Suite of products.
Experience working on Agile teams.
Preferred Knowledge/Skills/
Experience:
:
Ability to use software technology to build, deploy and manage software robots that emulate human actions interacting with digital systems and software, otherwise known as robotic process automation (RPA).
Lean Process engineering, AI-aided process design, and RPA experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities is preferred.
Professional certifications to demonstrate competency in any area of IT consulting, management, or technology is preferred.
Benefits of working at Impact Makers:
As a values-based company, taking care of our employees is of the utmost importance and our employee benefits package reflects that.
We offer healthcare plans with benefit premiums 100% paid-for, 401(k) with matching, and unlimited PTO.
Impact Makers embraces the pursuit of balance between work, family, and personal interests, with a flexible, dog-friendly work environment in Scott's Addition.
We like to have fun at work, collaborating through company sponsored events and pro bono opportunities.
Our team members work with Impact Makers, not for Impact Makers.
Impact Makers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Impact Makers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Impact Makers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Impact Makers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Quick Apply Full-time 3 hours ago Full Job Description Senior Business Process Analyst:
On-site Richmond:
Impact Makers is a mission-driven management and technology consulting company that delivers exceptional value to make an impact for our clients and the world.
Our experienced teams help organizations manage transformation in IT, data, cloud, and security with a focus on their customers and their people.
We utilize our innovative business model to transform the business value of our work into social value for the community.
We are committed to gifting 100% of our net profits to the community over the life of the company and our annual community contributions rival companies 100x our size.
Impact Makers is seeking a Business Process Analyst to join the Advisory team.
The Business Process Analyst operates with their client-site manager in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures; builds and expands client relationships.
Partners with the robotic process automation (RPA) thought leader to design, manage, and deliver creative RPA solutions where appropriate for clients.
Summary and
Responsibilities:
:
Key responsibilities include:
Analyzing client processes, offering optimization roadmaps that are scalable, and identifying automation opportunities.
Represent Impact Makers as a process thought leader for our clients in modern process engineering trends and tools including lean process engineering, RPA, Tool aided process discovery, etc.
Required Knowledge/Skills/
Experience:
Bachelor's degree in Business, Information Technology (IT) or other related field, and a minimum of 7 years of progressively responsible experience providing quality IT analyst services, to include business process analysis and engineering or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Knowledge of office systems, practices, and administration.
Process Analysis and Engineering - Proven experience in analyzing, designing processes using lean concepts, automated process discovery (process mining) techniques, and use of journey mapping to document processes.
Process Automation - Thorough knowledge and ability to use technology to automate and accelerate repeatable tasks through user defined rules and actions.
Customer Service - Thorough knowledge of principles and processes for providing customer services to internal and external customers and clients.
This includes setting and meeting quality standards for services and evaluation of customer satisfaction.
Technology - Thorough knowledge of current trends and practices related to the use of technology in consulting and/or business.
Critical Thinking/Problem Solving - Using logic and reasoning to understand, analyze, and evaluate complex situations and then to research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation.
Applies general rules to specific problems to produce answers that make sense.
Combines pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Judgment/Decision Making - Evaluating the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Interpersonal Relationships - Deals with people in a professional manner beyond giving and receiving instructions.
Exceptional emotional intelligence required.
Shares knowledge with supervisors and staff for mutual and departmental benefit.
Develops and maintains cooperative and professional relationships with employees, managers in other departments, representatives from organizations, and others as required.
Tactfully and effectively handles requests, suggestions and complaints from other departments and persons.
Coordination of Work - Ability to establish and implement effective administrative and management programs and procedures.
Ability to plan and organize daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication of effort.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Communication - Excellent ability to communicate complex ideas and proposals effectively and professionally.
Excellent ability to listen and understand information and ideas presented verbally or in writing with the ability to influence individuals across all levels of the organization.
Ability to handle a variety of issues with tact and diplomacy and in a confidential manner.
Exceptional emotional intelligence required.
Technical - Excellent knowledge of Microsoft Office Suite of products.
Experience working on Agile teams.
Preferred Knowledge/Skills/
Experience:
:
Ability to use software technology to build, deploy and manage software robots that emulate human actions interacting with digital systems and software, otherwise known as robotic process automation (RPA).
Lean Process engineering, AI-aided process design, and RPA experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities is preferred.
Professional certifications to demonstrate competency in any area of IT consulting, management, or technology is preferred.
Benefits of working at Impact Makers:
As a values-based company, taking care of our employees is of the utmost importance and our employee benefits package reflects that.
We offer healthcare plans with benefit premiums 100% paid-for, 401(k) with matching, and unlimited PTO.
Impact Makers embraces the pursuit of balance between work, family, and personal interests, with a flexible, dog-friendly work environment in Scott's Addition.
We like to have fun at work, collaborating through company sponsored events and pro bono opportunities.
Our team members work with Impact Makers, not for Impact Makers.
Impact Makers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Impact Makers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Impact Makers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Impact Makers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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